The customer was trying to move his database to a new SQL Server. During the database configuration process, SIM (Symantec Installation Manager) failed. During the reconfiguration the customer hit a critical failure when SIM was configuring ULM.

The SIM logs showed the following messages:

Entry 1:

Configuring task 29 of 82: Configure Symantec Management Agent Install - UNIX, Linux and Mac...-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:48 PM, Tick Count: 426104031 (4.22:21:44.0310000), Size: 384 BProcess: SymantecInstallationManager (22444), Thread ID: 33, Module: SymantecInstallationManager.exePriority: 4, Source: Symantec.Installation.Automation.Output.ReportInfo

Entry 2:

Configuring product: C:\Program Files\Altiris\UNIX Agent\Config\UnixAgent.config-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:48 PM, Tick Count: 426104046 (4.22:21:44.0460000), Size: 354 BProcess: AeXSvc (13404), Thread ID: 48, Module: Altiris.NS.dllPriority: 4, Source: Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal

Entry 3:

Starting configuration for product 'Symantec Management Agent Install - UNIX, Linux and Mac' (33b4ff4d-a382-44f4-9357-a887dc425403), version 8.6.4031.0.-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:48 PM, Tick Count: 426104234 (4.22:21:44.2340000), Size: 368 BProcess: AeXSvc (13404), Thread ID: 48, Module: AeXSVC.exePriority: 4, Source: ProductInstallation

Entry 4:

Plugin loading failed.

Could not load file or assembly 'file:///C:\Program Files\Altiris\UNIX Agent\Plugins\Altiris.Agent.Unix.Plugins.Mac.dll' or one of its dependencies. Operation is not supported. (Exception from HRESULT: 0x80131515)   [System.IO.FileLoadException @ mscorlib]   at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)   at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)   at System.Reflection.RuntimeAssembly.InternalLoadFrom(String assemblyFile, Evidence securityEvidence, Byte[] hashValue, AssemblyHashAlgorithm hashAlgorithm, Boolean forIntrospection, Boolean suppressSecurityChecks, StackCrawlMark& stackMark)   at System.Reflection.Assembly.LoadFrom(String assemblyFile)   at Altiris.Agent.Unix.PlatformDetection.PlatformManager.PlatformsList()

An attempt was made to load an assembly from a network location which would have caused the assembly to be sandboxed in previous versions of the .NET Framework. This release of the .NET Framework does not enable CAS policy by default, so this load may be dangerous. If this load is not intended to sandbox the assembly, please enable the loadFromRemoteSources switch. See http://go.microsoft.com/fwlink/?LinkId=155569 for more information.   [System.NotSupportedException @ ]

Exception logged from:    at Altiris.Agent.Unix.PlatformDetection.PlatformManager.PlatformsList()   at Altiris.Agent.Unix.PlatformDetection.PlatformManager.Families()   at Altiris.Agent.Unix.PackageGenerators.BootstrapGenerator.RegenerateBootstrapFiles(String)   at Altiris.Agent.Unix.UnixAltirisAgentInstallation.OnInstallProduct(System.Xml.XmlNode)   at Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String, Boolean, Altiris.NS.Serialization.SerializationMode)   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatchInternal()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatch()   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)   at System.Threading.ThreadHelper.ThreadStart()

User [mydomain\altirisservice], Auth [mydomain\altirisservice], AppDomain [AeXSVC.exe]

-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:48 PM, Tick Count: 426104265 (4.22:21:44.2650000), Size: 3.21 KBProcess: AeXSvc (13404), Thread ID: 48, Module: Altiris.Agent.Unix.dllPriority: 1, Source: Altiris.Agent.Unix.PlatformDetection.PlatformManager.PlatformsList

Entry 5:

Failed to install product.

Object reference not set to an instance of an object.   [System.NullReferenceException @ Altiris.Agent.Unix]   at Altiris.Agent.Unix.PackageGenerators.MacInstallerGenerator.CreateMacInstallationArchive(String sDefaultInstallXml)   at Altiris.Agent.Unix.UnixAltirisAgentInstallation.OnInstallProduct(XmlNode installationNode)   at Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct()

Exception logged from:    at Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String, Boolean, Altiris.NS.Serialization.SerializationMode)   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatchInternal()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatch()   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)   at System.Threading.ThreadHelper.ThreadStart()

User [mydomain\altirisservice], Auth [mydomain\altirisservice], AppDomain [AeXSVC.exe]

-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:48 PM, Tick Count: 426104390 (4.22:21:44.3900000), Size: 1.64 KBProcess: AeXSvc (13404), Thread ID: 48, Module: Altiris.NS.StandardItems.dllPriority: 1, Source: Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct

Entry 6:

Failed to install the product from the file: C:\Program Files\Altiris\UNIX Agent\Config\UnixAgent.config

Object reference not set to an instance of an object.   [System.NullReferenceException @ Altiris.Agent.Unix]   at Altiris.Agent.Unix.PackageGenerators.MacInstallerGenerator.CreateMacInstallationArchive(String sDefaultInstallXml)   at Altiris.Agent.Unix.UnixAltirisAgentInstallation.OnInstallProduct(XmlNode installationNode)   at Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String configFile, Boolean ownsProgressContext, SerializationMode serializationMode)

Exception logged from:    at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String, Boolean, Altiris.NS.Serialization.SerializationMode)   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatchInternal()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatch()   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)   at System.Threading.ThreadHelper.ThreadStart()

User [mydomain\altirisservice], Auth [mydomain\altirisservice], AppDomain [AeXSVC.exe]

-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:48 PM, Tick Count: 426104609 (4.22:21:44.6090000), Size: 1.80 KBProcess: AeXSvc (13404), Thread ID: 48, Module: Altiris.NS.dllPriority: 1, Source: Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal

Entry 7:

Failed to configure: C:\Program Files\Altiris\UNIX Agent\Config\UnixAgent.config

Object reference not set to an instance of an object.   [System.NullReferenceException @ Altiris.Agent.Unix]   at Altiris.Agent.Unix.PackageGenerators.MacInstallerGenerator.CreateMacInstallationArchive(String sDefaultInstallXml)   at Altiris.Agent.Unix.UnixAltirisAgentInstallation.OnInstallProduct(XmlNode installationNode)   at Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String configFile, Boolean ownsProgressContext, SerializationMode serializationMode)   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatchInternal()

Exception logged from:    at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatchInternal()   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatch()   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)   at System.Threading.ThreadHelper.ThreadStart()

User [mydomain\altirisservice], Auth [mydomain\altirisservice], AppDomain [AeXSVC.exe]

-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:48 PM, Tick Count: 426104609 (4.22:21:44.6090000), Size: 1.73 KBProcess: AeXSvc (13404), Thread ID: 48, Module: Altiris.NS.dllPriority: 1, Source: Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatchInternal

Entry 8:

Error during Upgrade, status: Error, ex: Symantec.Installation.UpgradeConfigTaskException: Product failed to install. See log for details.-----------------------------------------------------------------------------------------------------Date: 3/11/2023 9:02:51 PM, Tick Count: 426107078 (4.22:21:47.0780000), Size: 450 BProcess: SymantecInstallationManager (22444), Thread ID: 29, Module: SymantecInstallationManager.exePriority: 1, Source: Symantec.Installation.UpgradeConfigTask+c.b__2_0